"Where else will you find the brains to do it," he said.
A few years ago, a majority of the voice business of the Indian BPO industry moved to countries such as Philippines due to availability of cheaper and better talent.
Facebook chief and co-founder Mark Zuckerberg at the social network's annual developers gathering unveils the option of building chat bots that let software have one-on-one natural language exchanges with people in San Francisco on April 12, 2016. They're all the rage: Kik has them, Facebook wants them, and it seems like every computer coder wants to make them. And why is every company suddenly hot on this new A. Those interactions can be straightforward, like asking a bot to give you a weather report, or more complex, like having one troubleshoot a problem with your internet service.
Bots are simple artificial intelligence systems that you interact with via text.
"The repetitive tasks started going away more than a decade ago, it has already happened and will continue to happen, while we are adapting, more and more of these low-end tasks will go away, you can see the signs," said Roy, regarded as one of the founders of the Indian BPO industry.
Roy, however, said that as new concepts such as driverless cars and Internet of Things emerge, more of the complicated tasks at the backend will come to India.
Technical Sessions will be held on Wednesday, July 19, Thursday, July 20, and Friday, July 21, 2017.
As the employment landscape within Australia changes now is the time to get digital literate.
While there are no exact estimates, experts peg low-end jobs to be anywhere between 5-6% of the overall revenues of the BPO industry which stood at billion.
BPO industry veterans such as Raman Roy of Quatrro, Susir Kumar of Intelenet acknowledge the threat and say that they are preparing to make up for the loss by migrating to high end jobs.
Read More: Microsoft Envisions a Future of Bots, AI That Predict Your Every Need "They're thinking, I don't want to download yet another app, especially if it doesn't need to be an app," said Matthew Hartman, head of seed investment at Betaworks, the startup studio that's behind giphy and
The company's new Botcamp program aims to find small, cool bots and bring them into the mainstream.